Location: Derry, NH
Type of Employment: Full Time
Purpose:
Responsible for selling, receiving, and processing of parts and accessories. In addition performs in-store customer service, overall organizational promotion, and stocking duties.
Responsibilities:
o Promotes and upsells products and/or services to exceed customer expectations
o Supplies Service Technicians with parts as required
o Answers telephone calls promptly and responds to messages within 2 hours
o Handles customers as efficiently as possible to reduce customer wait time
o Assists with preparing and maintaining merchandise displays
o Verifies receipt of shipments and assists with placing Emergency and Stock Orders in their proper inventory locations
o Assists in keeping parts department clean and orderly and ensures assigned counter area and parts space is clean, orderly and customer appealing at all times
o Cash up and balance draw at the end of business each day and is responsible for any shortages
o Routinely make outgoing calls to notify customers of availability of ordered parts and records call results with date and time
o Promptly notifies parts management of any shortages and customer satisfaction issues
o Participate in physical inventory process as needed
o Assists in maintaining all departmental tools and equipment are in good working order
o Participates in training to improve knowledge and performance as requested
o May be assigned special projects by management as required
Experience, Education, Skills and Knowledge:
o Basic data entry/keyboarding skills
o Proficient Computer Skills
o Good customer service and phone skills
o Basic parts and machinery knowledge
o Ability to work in a team environment
o Ability to lift items weighing up to 75 lbs.
o High School diploma or equivalent experience
o Fork lift license preferred (but not required)
Job Type: Full-time
Pay: $18.00 - $21.00 per hour - Depending on Experience
Expected hours: 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Opportunities for advancement
Paid time off
Retirement plan
Vision insurance
Schedule:
Day shift
Education:
High school or equivalent (Preferred)
Experience:
customer service: 3 years (Preferred)
License/Certification:
Driver's License (Required)
Work Location: In person
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